Privacy Policy – Informed Health Navigation

Last updated: 24/11/2025

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At Informed Health Navigation, your privacy and the confidentiality of your personal information are extremely important to us. We are committed to handling your information safely, securely, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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This policy explains what information we collect, why we collect it, how it is stored, and how you can access or manage your information.

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1. Who We Are

Informed Health Navigation
ABN: 5371 2268 406
Location: Preston, Victoria
Email: andrew@informed-health.com.au

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We provide healthcare navigation, support, advocacy, and guidance services to clients across Victoria and via telehealth to other regions of Australia.

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2. Information We Collect

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We collect personal and health information only when it is necessary to deliver our services.

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2.1 Personal Information

This may include:

• Name

• Phone number

• Email address

• Home address

• Emergency contact details

• Payment or billing information (if applicable)

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2.2 Health Information (Sensitive Information)

With your explicit consent, we may collect:

• Medical history

• Symptoms

• Medications

• Diagnoses

• Test results

• Referral letters

• Appointment details

• Notes from consultations

• Carer information​​

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2.3 Website & Technical Information

When you visit our website, we may collect:

• IP address

• Browser type

• Pages viewed

• Basic analytics data through cookies

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3. How We Collect Information

We collect information when you:

• Make an enquiry

• Book a call or appointment

• Complete forms

• Communicate with us by phone, email, or telehealth

• Provide information during consultations

• Visit our website

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4. How We Use Your Information

Your information is used to:

• Provide healthcare navigation and support

• Prepare personalised guidance and care plans

• Coordinate appointments or communications (with your consent)

• Communicate with you about bookings or updates

• Maintain accurate internal records

• Improve our services and website

• Comply with legal obligations

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We do not sell or use your information for unrelated purposes.

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5. Sharing Your Information

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We only share information when:

• You give explicit consent, and

• It is directly relevant to your care

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This may include sharing information with your GP, specialist, or nominated family member/carer.

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We never sell or disclose your personal information to third parties for marketing or advertising.

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We may use trusted service providers (Wix, Gmail, Google Workspace) to support our operations. These providers may process limited information solely for the purpose of delivering their services securely.

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6. How We Store and Protect Your Information

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We store your information securely using:

• Gmail (Google Workspace)

• Google Drive / Google Sheets

• Wix (encrypted forms and website hosting)

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These platforms use secure, industry-standard encryption.

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We take reasonable steps to protect your information from:

• Loss

• Misuse

• Unauthorised access

• Modification

• Disclosure

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Only authorised personnel can access your information.

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7. Data Retention

We retain client records for 3 years unless a longer period is required by law or you request deletion where appropriate. After this period, records are securely deleted.

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8. Your Rights

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You have the right to:

• Access your personal information

• Request corrections

• Request deletion (where appropriate)

• Withdraw consent for certain information

• Ask how your information is used or shared

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To exercise these rights, contact: andrew@informed-health.com.au

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9. Cookies & Website Tracking

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Our website uses cookies to:

• Improve functionality

• Understand visitor behaviour

• Enhance user experience

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You can disable cookies in your browser settings. Analytics data is anonymous.

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10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies.

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11. Changes to This Policy

We may update this policy periodically. The latest version will always appear on this page with a new “Last updated” date.

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12. Contact Us

If you have questions about this policy or your privacy, please contact:

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Informed Health Navigation
Email: andrew@informed-health.com.au
Location: Preston, Victoria
Website: informed-health.com.au